How Evans Uses RepairPOS to Run a Shoe & Bag Repair Business
Established in 1956, Evans is an institution in Melbourne CBD, Australia handling thousands of shoe repair and bag restorations every year. Here's why a traditional POS system wasn't enough and how RepairPOS became the centre of the workshop workflow.
Evans is a high-volume shoe repair and leather restoration business handling customer repairs, postal repairs, quotes, payments, photos and workshop jobs every day.
Like many repair businesses, Evans needed more than a standard point of sale system. A basic POS could take payments, but it could not properly manage repair tickets, before and after photos, customer updates, staff workflow or job history.
The problem with standard POS systems
Shoe repair, bag repair and leather restoration are not simple retail transactions. Each customer job can include multiple items, repair notes, photos, quote approvals, deposits, balances, due dates and collection reminders.
Evans needed a repair shop POS system that could track each job from enquiry and drop-off through to quoting, repair work, payment and pickup.
Why Evans uses RepairPOS
RepairPOS gives Evans one system to manage digital job tickets, customer details, item notes, repair photos, invoices, SMS updates, email notifications and payment tracking.
Staff can quickly search jobs by customer name, phone number, email, ticket number or repair status. This makes it easier to find customer history, check job progress and manage busy workshop days.
Repair workflow in one place
Each repair ticket can include customer information, repair items, services, pricing, internal notes, images, job status and outstanding balance. This gives the team a clearer view of what needs to be quoted, repaired, completed or collected.
- Digital job tickets for shoe repairs and bag repairs
- Before and after repair photos
- Customer history and repair records
- Quote tracking and approval workflow
- SMS and email customer updates
- Invoices, deposits, balances and payments
- Fast lookup by customer, ticket or status
The result
RepairPOS helps Evans run a more organised repair workflow. Jobs are easier to find, customer communication is clearer, photos are stored with the repair, and payments can be managed from the same system.
For repair businesses handling shoes, bags, garments, jewellery, phones, computers or other customer repairs, RepairPOS is designed around the way repair shops actually work.